K7 Antivirus is an excellent software that protects your computer from known and unknown threats. The error 5023 can happen while updating your K7 Antivirus program with no Internet connection. You might also get this error if the proxy settings are incorrect. To know how to fix the K7 Antivirus error 5023 on your Windows computer, keep reading the instructions given below.
Solution 1: Check and remove proxy details
Step 1: To check if your computer has been connected to the Internet using a proxy server, open Internet Explorer by clicking its icon at the system tray.
Step 2: Next, click the Tools menu and select the Internet Options option.
Step 3: Under the Connections tab, click the LAN Settings button.
Step 4: If there are no proxy details, open the K7 Antivirus program by double-clicking its shortcut icon on the desktop.
Step 5: Click on Updates and select Configure Updates.
Step 6: Select the Access Internet through a Proxy Server checkbox and check for the proxy details. If you find the prox details in the K7 Antivirus program, remove them.
Step 7: In the K7 Antivirus main window, click the Update button and select Run update now to run the update.
Step 8: If the K7 Antivirus error 5023 reappears, move on to the next solution.
Solution 2: Run K7 Offline Updater
Step 1: On your Windows computer, open the default browser and visit the official K7 site.
Step 2: Search for the K7 Offline Updater tool and click the Download button.
Step 3: Wait until the tool is downloaded.
Step 4: Click the downloaded file after completing the download.
Step 5: If prompted, click the Run button to start the K7 Offline Updater.
Step 6: Wait until the installation progress bar is full.
Step 7: If you are asked to run virus definition updates from K7 Offline Updater, click Yes.
Step 8: Wait until the update is completed.
Step 9: Click OK and check if the problem has been resolved.
If the K7 Antivirus error 5023 remains unsolved, remove and reinstall the K7 Antivirus program.