How To Resolve Some Common Antivirus Related Issues
Antivirus programs are required to secure your computer from known and unknown threats like malware, spyware, ransomware, worms, and Trojans. Some antivirus programs are good in virus removal and some provide better browser protection. However, users experience some problems due to the virus protection program installed on their computer.
If you would like to know how to resolve some of the common antivirus related issues, keep reading the instructions below.
Step 1:If you are running a Windows OS on your computer, log in with administrator rights.
Step 2:Ensure that you have disabled the built-in antivirus program, Windows Defender.
Step 3:If Windows Defender is active while using some other antivirus program, disable the built-in antivirus.
Step 4:Click the Start menu available at the bottom-left corner of the desktop and select Settings to open the Windows Settings.
Step 5:Alternatively, press Windows + I to open the Windows Settings.
Step 6:Click the Update & Security tab in the Settings window and select Windows Security.
Step 7:Select Virus & threat protection and click on Manage settings.
Step 8:Toggle off the Real-time protection button to disable Windows Defender.
Step 9:If you fail to disable Windows Defender, you may not be able to install or run any other antivirus on your computer.
Step 10:Next, determine if you are using an outdated antivirus program.
Step 11:Some common antivirus related issues are due to outdated versions.
Step 12:If your antivirus program needs an update, open the dashboard and search for the Update option.
Step 13:Alternatively, visit the official site of your antivirus program and install the latest updates.
Step 14:If the problem persists with your antivirus program, remove it from your computer using the Control Panel.
Step 15:Restart your computer and reinstall the antivirus program.
Step 16:For remote assistance, click the Call button available on this page to contact our technical support team.