Norton AntiVirus is designed to protect your system from all kinds of online viruses and threats. Those who want to protect their PCs from infection and malware will have antivirus software installed on their system because it will defend the PC against numerous online threats. Eventually, the antivirus software has some scanning issues. There is nothing to stress over it, and it may happen because of a failed update.Users can perform the two methods given here to fix the Norton antivirus Scan Problems.
Method 1: Restarting your system
Most of the issues will be resolved if you restart your device because sometimes we never properly restart our device after updating.
Step 1:Close all the browsers and programs on your device.
Step 2:Click on the Start icon and select Shutdown.
Step 3:Now, select the Restart option.
Step 4:Once your device has restarted, try to perform the Norton AntiVirus Scanning process.
Step 5:Still, if the problem exists, then move on to the next method.
Method 2: Download and run the Norton Remove and Reinstall Tool
This tool is a utility from Norton which is actually used to remove Norton products. But this can also be used for just uninstallation or removal purposes. It works well on Windows 10/8/7/XP for both 32 bit and 64-bit versions.
Step 1:Before running the Norton Remove and Reinstall Tool, uninstall the Norton Antivirus product.
Step 2:Download the Norton Remove and Reinstall Tool from the official site of Norton.
Step 3:The file will be automatically saved to the Downloads folder on your computer.
Step 4:Now open the downloads window of your browser by pressing the Ctrl + J key.
Step 5:Double-click the NRnR icon, read the license agreement, and click Agreeto proceed further.
Step 6:Click on the Remove & Reinstall option to remove the product.
Step 7:It will prompt whether to Continue or Remove.
Step 8:Click on the Restart Now option to fix your problem.
Step 9:Once your system gets restarted, follow the on-screen instructions to reinstall your Norton product and try to scan.
Step 10:Still, if the problem persists, call our technical support team.