How To Fix Bitdefender Won't Scan?

Bitdefender is designed to protect your computer against all kinds of threats, viruses, worms, and Trojans. It offers excellent malware protection, endpoint protection, cybersecurity, and cloud & managed security. Using this antivirus software, you can either auto-scan or manually scan your computer for viruses. But, when Bitdefender won’t scan your computer, it indicates an issue. To know how to fix the Bitdefender won’t scan issue, scroll down this page.The Bitdefender won’t scan issue occurs if the software installation is not done completely. In short, incomplete or faulty installation of the software is the major cause behind this issue. So, as soon as you encounter the scan issue, check whether the Bitdefender antivirus software is installed completely on your computer. If not, reinstall it. NOTE: Scroll down this page to know the procedure to uninstall and reinstall the Bitdefender software on your computer.

Disabling other security tools

If the Bitdefender software refuses to scan your computer even after the installation is done correctly, check whether you have already enabled the default security software (for example, Windows Defender) or any other security program on your computer. Basically, you can use only one security software at a time on your Windows or Mac computer. However, you can install two or more software based on your desire. To use one particular software, you have to disable the remaining security software. So, disable the default (or any other) security software on your computer, and then run the virus scan operation using the Bitdefender software. The following instructions explain how to disable the Windows Defender software. Open the Settings screen.

Step 1: Choose Update & Security > Windows Security > Firewall & network protection.

Step 2: From the list, select your profile and click the toggle button beside the Firewall option to turn it off.

After disabling the Windows Defender software, run Bitdefender on your computer. If the Bitdefender software is not responding to scan again, uninstall the other security software running on your computer.

Reinstall the Bitdefender software

Step 1: If Bitdefender is not running a virus scan even after uninstalling the other security software, then reinstall Bitdefender on your computer. To do so, first, you have to uninstall it. After uninstalling it, download the latest version of Bitdefender from its official support page and install it on your computer.

Uninstalling the Bitdefender software

For Windows 10

Step 1: Open the Search field.
Step 2: Type “Bitdefender” in the field and tap Enter.
Step 3: From the list, locate and click on the Bitdefender Security folder.
Step 4: Select and right-click on the Bitdefender app.

Step 1: Choose the Uninstall option.
Step 2: To confirm the uninstallation process, click the Yes button followed by Remove when prompted.
Step 3: Once the Bitdefender software is uninstalled, restart your computer.
Step 4: For Mac
Step 5: On your Mac computer, open the Mac HD Library screen.
Step 6: Select Bitdefender > Central > Agent > BitdefenderUninstaller.
Step 7: Click Uninstall.

Complete the Bitdefender software uninstallation process by following the on-screen instructions.

Reinstalling the Bitdefender software

NOTE: In the section given below, you can find the instructions to reinstall Bitdefender on Mac.Initially, sign in to your Bitdefender Central account.

Step 1: Choose your device from the My Devices panel.
Step 2: Click Install Bitdefender product on your devices > Security > This device.
Step 3: Now, the installer file will be downloaded.
Step 4: Open the Downloads folder on your Mac computer and double-click on the installer file.
Step 5: Click Allow > Continue > Continue > Agree > Continue > Install > Close.

Once the installation of the software is over, check if the Bitdefender won’t scan issue is resolved by running a test scan. If the problem persists, contact us.