Antivirus installation error

Antivirus Installation Error

“Are you facing the antivirus installation error while installing a security application on your computer?” If yes, continue reading this page to know the causes and solutions to fix this error. A virus or malware can enter your computer in many different ways and at any time. Protecting your computer from these threats is important to avoid data loss. There are some ways to prevent your computer from a virus attack. However, virus/malware developers find a way to enter your computer.

You can use an antivirus software to provide complete protection for your computer against viruses, malware, and other threats. Almost all antivirus software comes with these features:

  • Step 1:Automatic Updates
  • Step 2:Real-time protection
  • Step 3:Identify, block, and delete malicious codes and software

So, install and use the antivirus software compatible with your OS. The antivirus software installation process is a straightforward method to perform. However, while installing the application, the users face some problems.Scroll down this page to know how to fix the antivirus installation error in detail.*The information given on this page is suitable only for Windows computers.

Antivirus Software Not Installing

Even if the antivirus installation process is a quick and straightforward one to perform, the installation failed error is faced by many users.Some common reasons behind this problem are listed here:

  • Step 1:OS incompatibility (The antivirus application you are trying to install is not compatible with your OS)
  • Step 2:Virus or malware attack on your computer
  • Step 3:The antivirus installation file is corrupted
  • Step 4:Presence of third-party app on your computer

Solutions

Try the simple troubleshooting solutions given below to fix the antivirus installation error.

Installing a compatible antivirus software

Check to ensure that the antivirus software you’re trying to install is compatible with your OS.

Removing the virus or malware

  • Step 1:Check whether your computer contains viruses or malware (Contact us to know more about the same). If yes, remove it, and then install the antivirus software.
  • Step 2:Some signs of a computer virus are:
  • Step 3:Slow computer performance
  • Step 4:Endless pop-ups
  • Step 5:Changes to your home pages
  • Step 6:Unknown programs are installed on your computer without your knowledge.

Using a correct file

  • Ensure not to use a corrupted antivirus file for installation.

Disabling or uninstalling the third-party app

  • Step 1:The antivirus app installed on your computer can prevent other security apps from installing on the same device.
  • Step 2:Check and remove or disable the existing antivirus app on your computer.
  • Step 3:After doing it, try to install the new antivirus app.

To know more, scroll down this page.

UNABLE TO INSTALL MANAGED ANTIVIRUS- ERROR 22

“Are you receiving the installation failed error 22 when trying to install the managed antivirus application on your computer?” If yes, try the quick troubleshooting instructions to fix it.*Note: The following troubleshooting instructions are suitable only for the Bitdefender application.

  • Step 1:Run the managed antivirus application with admin rights.
  • Step 2:Check and connect your computer to a stable internet connection.
  • Step 3:Reinstall the application.

VIRUS BLOCKING THE INSTALLATION PROCESS- QUICK FIXES

The virus or malware present on your computer can also block the antivirus installation process. Try the simple troubleshooting instructions given below to fix this problem.

UNINSTALLING PROBLEMATIC APPLICATIONS

  • Step 1:Check whether an application is installed on the computer without your knowledge.
  • Step 2:If yes, uninstall it.
  • Step 3:Also, check and uninstall the problematic application from your computer.

PERFORMING A CLEAN BOOT

  • Step 1:Open Run.
  • Step 2:Type MSConfig in the given field and tap Enter.
  • Step 3:Now, the screen titled “System Configuration” will open.
  • Step 4:Go to the Services tab.
  • Step 5:Select Hide all Microsoft Services > Disable All.
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  • Step 6:Click on the Startup tab on the same screen.
  • Step 7:Select Open Task Manager.
  • Step 8:Disable all the applications displayed in the Task Manager window.
  • Step 9:Click Apply > OK.
  • Step 10:Restart your Windows computer.
  • Step 11:After your computer restarts, try to install the antivirus application. If the antivirus installation error persists, try the next method.

CREATING AND USING A RESCUE DISK

You can create and use a rescue disk of the antivirus software installed on another computer to fix this problem.*Note: The following instructions explain creating the rescue disk using the Avast antivirus software.

  • Step 1:Open the Avast antivirus software installed on another computer.
  • Step 2:Click Protection > Virus Scans > Rescue Disk.
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  • Step 3:The Rescue Disk screen with two options, CREATE CD and CREATE USB, will open.
  • Step 4:Select the Rescue Disk option as per your preferences.
  • Step 5:Create the rescue disk by following the on-screen instructions.
  • Step 6:Now, boot your computer that contains a virus or malware using the rescue disk.
  • Step 7:Remove the virus by following the on-screen instructions.

PROBLEMS OCCURRING AFTER INSTALLING THE ANTIVIRUS SOFTWARE

Not only while installing the antivirus software, but some users also face problems even after installing it on their computer. Some common problems faced by many are:

  • Step 1:Slow computer performance
  • Step 2:Wi-Fi connectivity problem
  • Step 3:Blue screen error

Among these three, the slow computer performance/PC performance issue is faced by many users. If you’re also facing this problem, scroll down this page to know how to fix it.

PC PERFORMANCE ISSUES

The slow PC performance issue can occur due to so many reasons, and some of them are:

  • Step 1:Turned on auto-scan feature
  • Step 2:Outdated OS or antivirus version
  • Step 3:Insufficient storage on your computer
  • Step 4:Presence of huge junk files
  • Step 5:System requires reboot

Try the simple and quick troubleshooting methods one by one to fix the slow performance issue.

TURN OFF AUTO-SCAN

  • Step 1:Check if the auto-scan or auto-check feature is enabled on the antivirus software.
  • Step 2:If yes, disable it and then check your computer performance.

UPDATING THE OS AND ANTIVIRUS

  • Step 1:Check whether your computer OS and the antivirus application version are up-to-date.
  • Step 2:If not, update them.
  • Step 3:Reinstall the antivirus application on your computer if necessary.

REBOOT YOUR COMPUTER

  • Step 1:In some cases, a simple reboot process can resolve most of the problems.
  • Step 2:So, reboot your computer and check whether the performance problem is fixed.
  • Step 3:If not, try the next solution.

MODIFY THE SCAN SETTINGS

  • Step 1:Set the scan settings, such as when to perform the scan operation, scan duration, etc., as per your preferences.
  • Step 2:To do so, open the antivirus application.
  • Step 3:Click Properties, Control Center, or Settings > Scan Schedule or Scheduler.
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  • Step 4:Configure the scan settings and save them.

Contact us if none of the solutions fix the antivirus installation error.

UNABLE TO INSTALL ANTIVIRUS IN WINDOWS 7

“Are you unable to install your antivirus applications on your Windows 7 computer?” If yes, you’re not alone. Many users face this problem. Try the simple troubleshooting instructions given below to fix the antivirus installation error problem.

  • Step 1:Restart your Windows 7 computer.
  • Step 2:Ensure that your computer meets the requirements of the antivirus software.
  • Step 3:Check and connect your computer to a stable internet connection because some antivirus software like Avast requires the internet to perform the installation process successfully.
  • Step 4:Open the installer file with admin rights.
  • Step 5:Try to install the application in safe mode.
  • Step 6:Disable or uninstall the antivirus software that is running already on your computer and then try to install the new one.

UNABLE TO INSTALL ANTIVIRUS IN WINDOWS 10

If you have upgraded your Windows computer to version 10 recently, then the following question “Do I need an antivirus software?” may arise in your mind.The answer to this question is NO. Because it already comes with Windows Security (in the latest version) or Windows Defender Antivirus (in the previous version) that includes antivirus, malware protection, firewall, etc. This security software is built-in by default, and you can turn it on or off as per your preferences.

But, if necessary, you can also install and use the third-party antivirus software on your Windows 10 computer. The installation process is a simple and easy method to perform. But, sometimes, the users might also face installation errors while installing the antivirus software on their computer. Scroll down this page to know how to fix this problem.

QUICK SOLUTIONS

Here are the easy and simple solutions to fix the antivirus installation error in Windows 10.

CHECKING THE COMPATIBILITY

  • Step 1:Initially, check whether your computer OS is compatible with the antivirus application.
  • Step 2:If not, try to install the compatible one on your computer.

DISABLING WINDOWS SECURITY OR WINDOWS DEFENDER

  • Step 1:Open the Settings screen.
  • Step 2:Select Privacy & Security > Windows Security > Virus & threat protection > Manage settings.
  • Step 3:Locate and disable the Real-time protection option.
  • Step 4:Now, try to install the antivirus application. If the installation problem persists, try the next solution.

UNINSTALLING THE OTHER THIRD-PARTY SECURITY SOFTWARE

  • Step 1:Open Control Panel.
  • Step 2:Click Programs & Features > Uninstall a program.
  • Step 3:Select the antivirus software and click Uninstall.
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  • Step 4:Alternatively, select and right-click on the antivirus application. Click the Uninstall button.

If none of the solutions fix the installer error on your Windows 10 computer, try to install the application in safe mode.

CAN I USE TWO OR MORE ANTIVIRUS SOFTWARE ON ONE COMPUTER?

Installing and using antivirus applications on the computer is up to your desire and needs. But, “what happens when I install two or more antivirus applications on my computer?” “Will I be able to use all the installed antivirus applications on my computer?” The answer to these questions is YES. But the important thing is that you can’t use all of them at the same time. That means you have to temporarily disable one or the rest of the antivirus application(s) while using one specific application.

PROCEDURE TO INSTALL ANTIVIRUS IN SAFE MODE

You may face an antivirus installation error while installing the antivirus application on a computer infected by a virus or malware. In this case, you can use the Safe mode feature to install the antivirus application on the infected computer.

The following instructions explain the same.

  • Step 1:Normally the Safe Mode of Windows doesn’t support an internet connection.
  • Step 2:So, better use a USB drive or any removable media to install the antivirus application in Safe mode.
  • Step 3:To do so, first, move the copy of the antivirus application’s installer file to the USB drive or removable media.
  • Step 4:Next, restart your computer that is infected by a virus.
  • Step 5:As soon as the Windows logo appears, tap the F8 button on your computer’s keyboard to enter Safe mode.
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  • Step 6:Insert the USB drive containing the installer file into your computer when prompted.
  • Step 7:Install the antivirus software by following the on-screen instructions.

Contact us to know more about the same and how to fix the antivirus installation error on your computer.